Christmas post-mortem musings
Snapshot recollections now that I'm back and letting the memories surface:
Below: Banks - Last time I reported from London I'd just arrived from dulcet Seattle so of course i got a buffeting. Since then I've lived in Greece *and* have dealt with Barclays bank on their many cockups of my mother's investments and general banking, as a result of which I finally cornered a CS rep who owned the problems and solved them and even called me up to give me advice for any future hassles.
Which I had, so when i called from London to the Hans Place branch round the corner (detoured via their Isle of Man call centre) I had all the data and was able to wrong-foot the rep all down the way.
Social engineering: actually i was rather naughty.
"Hang abaht, let me just log into yer site ... right ... see that file called "International Private accounts"? scroll down to 'corresp-johnston', got it? scroll to 'closure' and read ... er, let me see, yeah right, 4th para ... 'k? read from there and that might help."
Reminds me of time when some of the Amazon heros had just been defenestrated from the mother ship and were calling in about their orders under new names.
Fromgrep/Badbook: The nouveau CS types had none of our skills so we had the fun of sweetly enquiring, "really, you can't find my order? ok, dude, fromgrep XY, maybe try badbooking on this one ... yah ... cool."
As the Bard of Bezos once penned,
'Always fromgrep when you're in the queues
Drat those duplicate customer email blues ..."
Good days.
1 comment :
Too kind, too kind™.
(Um, that ™ gag'll be explained in another day or so).
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